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Offering a partial refund if you believe the complaint has some validity.
Suggesting they clean the mattress with a mold remover if it’s minor.
Taking the mattress back only if you feel it’s the right thing to do.
Preventing Issues in Future Sales
Always inspect and clean a mattress before selling.
Take detailed photos before handing it over.
Be clear about your return policy in writing.
Frequently Asked Questions
Can mold develop on a mattress quickly?
Yes, mold can grow if a mattress is stored in a damp area, but it usually takes time. If the mattress was fine when sold, it’s possible the issue occurred after the sale.
What if the buyer threatens legal action?
If you had a clear no-refund policy, stand by it. However, if they claim fraud or a hidden defect, consult a legal expert to protect yourself.
Should I always offer refunds for mattress sales?
Not necessarily. If you sold it in good condition, you are not obligated to accept returns unless agreed upon beforehand.
By staying calm and professional, you can handle this situation effectively while protecting yourself from unfair refund requests.
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